Halstead Tyre & Exhaust Centre Ltd Unit 2, Weavers Court, Halstead, CO9 2JN 01787 844818
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Complaint Tyres

COMPLAINTS POLICY AND PROCEDURE

 

 

Our Aim:

We at Halstead Tyre & Exhaust Centre T/A EA Vehicle Rental are committed to providing a quality service to all of our customers. One of the ways in which we can continue to improve our service is by listening and responding to your feedback. In the unfortunate event that your experience with us leaves you with a complaint to make, please continue to follow the complaints procedure below and we will look to resolve the matter appropriately.

 

Complaints Procedure

  • Complaints can be made by letter, email or telephone at:
  • ADDRESS –           Unit 2 Weavers Court, Halstead, Essex, CO9 JN
  • EMAIL -                 reservations@eavehiclerental.com
  • TELEPHONE –       01787 472894#

 

  • We will acknowledge receipt of your complaint by your preferred method within three working days
  • We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact you with an explanation, and set out expected timescales by which matters should be resolved
  • We aim to resolve all customer complaints internally. However, if you are not satisfied with the final outcome of our complaint’s procedure, then you should contact The Financial Ombudsman, details can be found at:

http:www.financial-ombudsman.org.uk/contact/index.html

Non-financial complaints can be directed to Trading Standards

  • You may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk

 

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Areas served around Halstead:

Boxford, Bradwell, Braintree, Bulmer, Castle Hedingham, Cavendish, Clare, Colne Engaine, Cressing, Earls Colne, Gosfield, Great Bardfield, Great Cornard, Great Easton, Great Yeldham, Halstead, Little Bardfield, Little Cornard, Little Yeldham, Panfield, Ridgewell, Shalford, Sible Hedingham, Silver End, Stebbing, Stisted, Sudbury, Thaxted, Toppesfield, Wakes Colne, White Colne, Witham, Beazley End, Belchamp St Paul, Blackmore End, Bures, Chapel, Coggershall, Dunmow, Eight Ash Green. Any other area Please Ask, Gestinthorpe, Great Sailing, Greensted Green, Weathersfield. Finchingfield, Wickham St Paul

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